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Sunday Survey; Just Kidding

sidewalk cynicPleased with myself at having honoured my need for rest, I stretched out gloriously long on the chesterfield, with book in hand.

Ah yes, this was life at it’s finest; nothing to do, nowhere to go, sun shining and breeze blowing through my open patio door.

But not so.

Before I even had a chance to raise my book to read, I had a man walk across the shared lawn, over my patio stones, and right up to my screen door. I watched as he cupped his hands to his eyes, and peered through.

“Hello,” the moron said. “I’d like to talk to you about your internet service….”

I’d like you to fuck off and stop looking through my window. That’s ok darlings, I only thought it, I didn’t say it out loud.

“No thank-you.” I said.

“Do you have internet service?”

I have an Irish temper, and an iron skillet that I’d like to show you. Again, I kept my thoughts to myself, and didn’t move from my  relaxed looking position on the couch. I’m deceptively nimble for a big chick. I can pounce from prone to standing in 2.5 seconds flat.

Instead, I said, again, “No thank-you.” My reasoning was, I was in such a blissful state of yo that I just didn’t want to get myself worked up.  After another annoying exchange about no soliciting, Mr. Creepy-Bell-Canada-Look-Through-Your-Window-Guy-On-Commission moved along, and I called security.

Don’t try to tell me he wasn’t a Bell representative either you greedy monopoly-creating-shits. He was wearing a Bell shirt, had on the dorky company lanyard and a clipboard in hand. He could just as easily have been Rogers bred. Trust me, this guy wasn’t scouting for future break-ins, he was just trying to feed his kids.

I don’t have such a problem with the weirdo at my window as I do the capitalistic culture which created the poor guy. Every chooch behind a counter has a pen and a schpeel about a survey. Every time I call customer service for anything, I get an email or another call with a survey.

Enough bureaucratic  red-tape already! This is not consumer protection, it’s a make work project for some asshole in a suit who, I’ll bet my socks, makes way too much money.

Quit wasting my time, precious resources and paying people shitty commission-based, or total-commission salaries, and get the hell off my patio on Saturday afternoon! Stop calling my phone, cluttering my inbox and having your paid-to-the-poverty-line employees cling to my screen door.

If you want honest feedback, we don’t give a shit about your surveys. Just post your overly bureaucratic complaint policy on your website and leave us alone.

Our government is a sell-out and a joke. Our citizens are apathetic, and whiny. Our health care system is a system without care for health, only numbers. Yet, this is one of the best countries in the world to live in. That’s heartbreaking.

When people are desperate enough to risk their dignity for their jobs, it’s time to speak up and stop the madness. Our country is going to hell, one contract-no-benefits and commission paid employee at a time.

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The Working Class

It's not always easy to find meaningful work.
It’s not always easy to find meaningful work.

The middle class is increasingly being squeezed into the lower class. It’s much like strapping a size 8 girdle on a fat chick. The wee sexy, delicious bits poke out the top end, but the rest just oozes out lower, and is far less tantalizing.

With that comes a broader, deeper, blanketing sense that the world is out to get you. No matter how hard you work, try to save, or hoped your now outdated Bachelor’s Degree would save you, the realization that this is as good as it gets depresses you even more.

Or maybe you don’t reach that obvious conclusion. Maybe you’re just bitter. Maybe you’re too lazy to think about what you read in the newspaper, or don’t see on the news.

But I don’t think that’s the case with you my sweet little dried apricots. No. If that were the case, you wouldn’t be here, with wonderful ole’ me now, would you?

If you work eye-to-eye with anyone (as in any type of customer service, or human services profession), you’re getting the short end of the stick. Someone else is making all of the money, and you’re schlepping their stuff so you can try to pay your bills.

If you were eye-to-eye with the end-user of any product or service, you get the brunt of every interaction. Some are pleasant, and others, well, let me sum it up;

1) People always think that you (personally) are trying to rip them off.

2) That your schedule should revolve around them, no matter what the hour or what the cost to you. (My personal favourite is the line, “Well, I work”, when trying to schedule appointments. I’ve got news for you genius, I do too, and this is when I’m available. ) No one is out to get your personally. We all have our limits.

3) People who disrespect your time. If you’ve set an appointment, you’ve done so for a reason. In other words, you’ve set aside time to pay particular attention to that individual. Being late for an appointment flies in the face of allowing anyone to provide good customer service.

4) Wasting time. If a professional has given you information. That’s the information. Don’t take it to Philosophy-Flipping-101. Just do what you need to do.

5) Leaving multiple messages the same day or within 24 hours for someone just slows down how fast they get back to you. Listening to your annoying 3 minute long whining session more than once is a waste of time, and as annoying as a toddler with a snotty nose and cling-on booger.

A special note to seniors and folks who don’t work…poor planning on your part does not constitute an emergency on someone else’s. Take up a hobby and make a cup of tea. We will get back to you. No one puts you off because they’re trying to tick you off. At the end of the day, unless you’re a sociopath, you want to leave your work feeling like you’ve at least helped someone, even in a small way.

Just a note to everyone out there who is poo-pooing unions right now; Give your head a shake. Unionized environments are quickly becoming the ONLY jobs that are secure, and can sustain a healthy family and social lifestyle. Don’t fall for conservative government fear mongering. Health care, fair wages and working hours are a right we should not have to fight for again.

Businesses are squeezing every second out of their employees until they burn out. If you have a problem with customer service these days, I suggest you get your saggy butt down to an Occupy event.

These are just a few short examples of how our faltering and bourgeois economy is dividing and conquering the working class. When you meet with someone eye-to-eye, as I like to say, you are meeting with another human being just like yourself, who is as worried, stressed and blessed as you are.

So, remember, if you’re meeting with a person, and their name isn’t on the sign above the business, they’re just trying to get by like you and I. Don’t be an asshole darlings.