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PMS? No, Just Ranting about a Greedy Corporation

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There’s nothing like appalling customer service to get a gal looking lively.

I’d like to share a rant with you about my very own experience with Fed-Ex.

I’d like to send this post out to the wonderfully frustrating and totally incompetent folks at Fed-Ex.

First of all, let me say thank you for the multitude of voicemail messages that were left (from an international phone number to my mobile phone – morons) after you attempted to deliver a package to the wrong door.

Thank you.

Thank you for not attempting to deliver the parcel to the office, “…because [you] didn’t think they would accept it”. I’m so glad you indiscriminately used your own logic despite a detailed delivery instruction to do just that. How refreshing – independent thinkers.

I’m sure Fed-Ex is not the only inept delivery service, although this is the second time they’ve screwed up in the past few months. Previously they did not deliver a parcel to my place of business because it didn’t look like the address, despite having the street and number clearly marked on a sign by the road.

I have a feeling that what is likely happening here, and I could be wrong, is that the driver’s get paid by delivery rather than a salary or hourly rate. Why take a chance that where the customer requested the package be dropped off will actually accept said package when it would take more time? I can make a guess as to why not; they’re over-worked, underpaid, and time literally is money.

There’s so much of this ludicrously medieval hiring practice happening, that it’s ruining our social well-being, and only serving to satisfy the wealthy. Just look at the rise of luxury good sales. Which, incidentally targets a paltry percentage of the population. I’m sure the delivery lady who left a cryptic message with such a strong foreign accent that it was undecipherable, won’t be shopping for a three-thousand dollar purse this weekend.

Just a word to companies a la Fed-Ex who offer shitty customer service; treat your employees better and you’ll have more satisfied customers. Word of mouth is powerful.

Oh yah, I’ve already made arrangements to go and pick up the package myself (God forbid we ever lose door-to-door with Canada Post). So stop calling me, you incompetent morons.

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Why Your Terrible Breakfast Offends Me

"Let them eat cake." ~Marie Antoinette before the French Revolution~
“Let them eat cake.”
~Marie Antoinette before the French Revolution~

Not you, dish-rag of a girl behind the counter, nor you, 65ish waitress with the second-hand Target sweater and hair clip.

Nope, you two have my respect. You’ve earned it. Over and over, you’ve earned it. Day in, and day out, you’ve earned it.

Say what you like about what money can’t buy, it can buy a whole lot of peace of mind and privilege. That’s why it’s so coveted, and so hoarded by those who have it. If it was as worthless as all the popular memes want us to believe, people would be way, way, way more generous.

Why your terrible breakfast offends me is because YOU are likely a greedy-money-hording employer from hell. I’m guessing, but it’s an educated guess.

More than once favourite restaurants have changed hands, and I believe that one of my favourite breakfast spots, Artisano’s may have also changed ownership, or perhaps the management has just dumped the concept of customer service? I’m not sure. I am sure that I will not be going back, nor recommending it based on my own personal experience.

Any time front-line staff don’t produce excellent products or customer service, it’s likely because they don’t have the tools or energy to do it. After all, who likes to feel second-best after a long day at work? When I say tools, in this case I mean decent food to use and enough staff. When I say energy, I mean; the staff likely get treated and paid like hell.

Yah, a bad breakfast is a first world problem, but it’s the symptom of a larger problem. First of all, if you’re raising kids, and working, you likely have to stop somewhere to eat at least once or even twice a week, simply because the demands of work and the demands of trying to have your kids get ahead mean you have no time and a whole whack of  extra blood pressure. Why? Simply put; the Have’s now have more, and the Have-Nots have even less. And yet we’re not protesting in Canadian streets. This both intrigues and frightens me.

ewwwSo, when I get a chance to actually enjoy a meal, and I’m paying YOU for it, I’d like it to be well-cooked, fresh and hot. That’s the least someone should expect. Your burned bacon and rubbery-older-than-dirt sausage and cold as hell eggs suck. No salt or pepper. Clearly those are extravagances.  Besides, when the food is burned, old and cold, salt and pepper are really just putting lipstick on the pig aren’t they darlings?  And if you’re looking at the photo, that’s not pepper, it’s grit from the grill. Ewww.

Staff to bring you those things after you ask? Can’t be bothered. Breakfast is a completely indulgent meal to enjoy on a Sunday morning; with hot coffee and a newspaper, there are few things that make me happier.

I do not blame the all too commonly underpaid staff who are working their buns off to pay the bills. I do blame employers who skimp, penny-pinch and do so at the cost of the health of employees and customers.  This is why your terrible breakfast offends me. This is why I will not be back.

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Thresholds

The truth can be seen from many doorways.
The truth can be seen from many doorways.

During recent months, I have come to some sort of peace, having I suppose, learned a lesson or two during my prolonged and regular attendance at the famed, School of Hard Knocks.

Go figure. Who knew that it would eventually pay off?

I’m kind of famous for being chatty, friendly, and a little folksy from my country-upbringing. I like to think of it as my own personal brand of charm. What most people fail to observe behind my bubbliness is that I do a lot of observing. Ironic, but true.

Some of the ‘isms’ I spout have been appropriate as of late. It’s almost as if there is a theme running in my life, and I’ve yet to learn the full lesson.

Recurring themes seem to be;

1) Just because I’m kind, does not mean I’m stupid.

2) You can put lipstick on a pig, but it’s still a pig.

3) The truth can be seen from many doorways.

Quite often we meet one another at a threshold; our interactions are a constant balancing act of give and take, talk and listen, lover and beloved.

Thresholds happen to be the place where  most conflict is likely to happen. Thresholds are also the most likely place of transformation and personal growth.

Think about it, the last time you had a tiff with a loved one, you were likely at a doorway, or trying your hardest to get there.Thresholds offer the promise of escape and of safety. They can also be scary and crossing over one means you’re stepping into that frightening abyss of the unknown.

thinkingEach day we bring our selves to the world, and meet everyone we interact with at their threshold.

Think about that one for a while. Let it marinate in your lovely heart.

I’ve come to the conclusion that our personalities can be bright lights promising a welcome, comfortable place to interact as human beings, whether it’s the conversation you have at the grocery store checkout, or  part of a meeting with professionals.

We can also offer a threshold that is ever dark, foreboding, and menacing to approach. Of course there’s always the middle way as well, sometimes light and sometimes dark.

In work and in life I have often been criticized because I like to see the potential in everything, but after living with myself for so long, I’ve decided I’m ok with that.

I’m nobody’s fool, and I’d much rather swing wide the door of my compassion to the world, than barricade it with iron.

Decorate your thresholds accordingly my lovelies, you never know who may be seeking shelter.

P.S. Bringing a bottle of wine doesn’t hurt when you’re knocking…

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How to Be Creative

magicalcreativityStop.

Just stop doing what you habitually do.

Easier said than done, isn’t it darlings?

It’s a pretty difficult, if not nearly impossible thing to actually do.

When you must work instead of daydream to pay the bills, creativity can be awfully hard to coax out from inside your cluttered, cog-work-brain.

Just this week, some poor, unsuspecting, arrogant fellow managed to make me angry. Not annoyed at-you-angry, no, none of that. I mean, the kind of angry that finds my soul flipping his soul the mother-of-all birds.

It made me realize that I had allowed this spiritual niblet to make me angry, and, darlings, we can’t be having that. We are ladies of spirit and dignity. We stand for what is good and right and we must be reckoned with.

moments of decisionWhen we find ourselves bowing down to some imaginary regime, we must always take a clear stand of independence, and trust me darlings, that’s exactly what I did.

The key is to recognize that it is imaginary. We have made it so in our minds. Which means we can un-make it.

The trick is to actually recognize that you’ve been had. You need to be aware of the fact that you have a choice when your temper flares, or tears fall, or your heart goes pitter-patter.

Upon becoming aware, you need to step away and find some peace. You throw open the doors of your silly old brain and call out for some clarity.

Clarity is the capacity to recognize and distinguish the unlimited variety of thoughts, feelings, sensations, and appearances that continually emerge in the mind. It is also called luminosity. Without clarity, we wouldn’t be able to recognize or identify any aspect of our experience. ~Shambala Sun, Nov. 2014, Adapted from Tsoknyi Rinpoche with Eric Swanson, from Open Heart, Open Mind: A Guide to Inner Transformation~

Sometimes the best way to slough off the dead skin of mundane-musts and come to some semblance of clarity is eek out some solitude and try one of these;

1) Take a highway drive and sing at the top of your lungs to whichever music lifts your mood.

2) Long, hot baths. Candles, music, and your beverage of choice.

3) A full day of nothing. No plans. No going out or coming back in. Just staying put, in your own home, with no distractions.

4) A visit to an art gallery with no agenda; no particular exhibit you must see, no timed exhibitions and a notebook to write the thoughts inspired by someone else’s expression of the human spirit.

5) Writing. Write it out. Write what you think and feel.

6) Reading. Read something you wrote five years ago, yesterday, anything. If you don’t write, read the biography of someone you admire. It’s often reassuring to know that most people who do great things in the world were often told they had it all wrong.

7) Look at the stars. Just bundle up for the weather and look up at the clear, night sky. It will make you realize just how vast the possibilities are.

8) Get yourself to the ocean. There’s nothing better to soothe aching wounds than to get lost in an endless vista of rolling sea.

wellQuite a few of us do not have the luxury of escape, but we all have the luxury of limitless minds. Seeking stillness and replenishment of our human spirit is what provides depth for our creative wells.

Chances are if you feel lost, empty, meaningless, you have let your well run dry.

Wishing you the cleansing rain of clarity to saturate your creative spirit.