Not you, dish-rag of a girl behind the counter, nor you, 65ish waitress with the second-hand Target sweater and hair clip.
Nope, you two have my respect. You’ve earned it. Over and over, you’ve earned it. Day in, and day out, you’ve earned it.
Say what you like about what money can’t buy, it can buy a whole lot of peace of mind and privilege. That’s why it’s so coveted, and so hoarded by those who have it. If it was as worthless as all the popular memes want us to believe, people would be way, way, way more generous.
Why your terrible breakfast offends me is because YOU are likely a greedy-money-hording employer from hell. I’m guessing, but it’s an educated guess.
More than once favourite restaurants have changed hands, and I believe that one of my favourite breakfast spots, Artisano’s may have also changed ownership, or perhaps the management has just dumped the concept of customer service? I’m not sure. I am sure that I will not be going back, nor recommending it based on my own personal experience.
Any time front-line staff don’t produce excellent products or customer service, it’s likely because they don’t have the tools or energy to do it. After all, who likes to feel second-best after a long day at work? When I say tools, in this case I mean decent food to use and enough staff. When I say energy, I mean; the staff likely get treated and paid like hell.
Yah, a bad breakfast is a first world problem, but it’s the symptom of a larger problem. First of all, if you’re raising kids, and working, you likely have to stop somewhere to eat at least once or even twice a week, simply because the demands of work and the demands of trying to have your kids get ahead mean you have no time and a whole whack of extra blood pressure. Why? Simply put; the Have’s now have more, and the Have-Nots have even less. And yet we’re not protesting in Canadian streets. This both intrigues and frightens me.
So, when I get a chance to actually enjoy a meal, and I’m paying YOU for it, I’d like it to be well-cooked, fresh and hot. That’s the least someone should expect. Your burned bacon and rubbery-older-than-dirt sausage and cold as hell eggs suck. No salt or pepper. Clearly those are extravagances. Besides, when the food is burned, old and cold, salt and pepper are really just putting lipstick on the pig aren’t they darlings? And if you’re looking at the photo, that’s not pepper, it’s grit from the grill. Ewww.
Staff to bring you those things after you ask? Can’t be bothered. Breakfast is a completely indulgent meal to enjoy on a Sunday morning; with hot coffee and a newspaper, there are few things that make me happier.
I do not blame the all too commonly underpaid staff who are working their buns off to pay the bills. I do blame employers who skimp, penny-pinch and do so at the cost of the health of employees and customers. This is why your terrible breakfast offends me. This is why I will not be back.