There’s nothing like appalling customer service to get a gal looking lively.
I’d like to share a rant with you about my very own experience with Fed-Ex.
I’d like to send this post out to the wonderfully frustrating and totally incompetent folks at Fed-Ex.
First of all, let me say thank you for the multitude of voicemail messages that were left (from an international phone number to my mobile phone – morons) after you attempted to deliver a package to the wrong door.
Thank you for not attempting to deliver the parcel to the office, “…because [you] didn’t think they would accept it”. I’m so glad you indiscriminately used your own logic despite a detailed delivery instruction to do just that. How refreshing – independent thinkers.
I’m sure Fed-Ex is not the only inept delivery service, although this is the second time they’ve screwed up in the past few months. Previously they did not deliver a parcel to my place of business because it didn’t look like the address, despite having the street and number clearly marked on a sign by the road.
I have a feeling that what is likely happening here, and I could be wrong, is that the driver’s get paid by delivery rather than a salary or hourly rate. Why take a chance that where the customer requested the package be dropped off will actually accept said package when it would take more time? I can make a guess as to why not; they’re over-worked, underpaid, and time literally is money.
There’s so much of this ludicrously medieval hiring practice happening, that it’s ruining our social well-being, and only serving to satisfy the wealthy. Just look at the rise of luxury good sales. Which, incidentally targets a paltry percentage of the population. I’m sure the delivery lady who left a cryptic message with such a strong foreign accent that it was undecipherable, won’t be shopping for a three-thousand dollar purse this weekend.
Just a word to companies a la Fed-Ex who offer shitty customer service; treat your employees better and you’ll have more satisfied customers. Word of mouth is powerful.
Oh yah, I’ve already made arrangements to go and pick up the package myself (God forbid we ever lose door-to-door with Canada Post). So stop calling me, you incompetent morons.