Customer Service: The Art of Joy

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Goose. Yep. That was the message delivered from the ‘Animal Spirit Guides’ deck that was gifted to me this past Christmas.

Goose? When I think of a goose, I think of the absurd waddling they do, their plump bodies, and the way that they disguise their natural survival instincts with the appearance of total oblivion to anything other than pooping on paved park paths and wandering in circles.

This was my first week back to reality after two weeks of holiday time, away from the office, social media, housework, parenting, and anything else that required attire more formal than a bathing suit.

Having been a good-girl, I came home with some extra spending money, and decided that I could afford to treat myself to a dress that I saw while visiting The Bitter End. So, I ordered it. What ensued has been a miserable experience with HiHo Clothing’s Customer Service department, and an even more frustrating time with UPS. Lessons learned; just buy the damn dress, use FedEx, buy local.

What does this experience have to do with the Goose totem? Well, frist of all, I thought of the saying, ‘Silly
Goose’, which in my wee little girl brain means a doddering woman who is naive, and weak. Drawing the Goose totem also meant just taking an inward glance at my own attitude. A return to ‘real life’ always means kicking into high professional, domestic, and everything-else high-gear. In short, it sucked.

But why?” I asked myself over and over. Why did it feel so icky to be back to a life that I had created for myself? I love my job. I love my kid. I don’t live in a castle, but I also don’t have to shovel my own snow or mow my own grass, so it all evens out.

Satisfaction. That’s what I think it boils down to. I am very rarely satisfied with what I have, and continually strive to be better, to have more, to do more. What a lunatic!

Which leads me to believe that the atrocious lack of customer service at HiHo and UPS is a result of people showing up do to a job, get a pay-cheque, and leave to get back to their real life. It also likely means that the employees likely don’t have a great working environment, but that’s just my opinion. Rarely do satisfied employees metaphorically flip you the bird by hanging up on you or not responding to email. Satisfied employees have time to address customer questions and respond in a way that makes everyone feel warm and fuzzy.

Newsflash; Your job is your real life. Those moments on the clock are about being yourself and being of service to others, whether it’s solving problems, creating something brilliant, or cleaning up a bathroom stall so we don’t all die of some poop-bacteria-related disease.

So, as I caution you against the exceptional lack of customer service which abounds, I also challenge you to take a little look inside and ask yourself if you too are being a customer service asshole (that’s French for being useless).

Watching myself transform into an uptight-bot within 24 hours of arriving back to my ‘real world’, I took the advice of the Goose. I slowed down, took a look around and marveled at just how far I’d come, and with that attitude, I carried on with my week, trying to be kind, at work, home, and everywhere else. Most importantly, I reminded myself that it’s ok to relax, breathe deeply and trust my own value.

Doing that doesn’t make me a weak, naïve woman. It makes me healthy, helpful, and energized.

So go on ladies, dare to be a goose. Dare to create a life you life with joy.

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